1. Cancellation Policy

You may cancel your order or service request under the following conditions:

• Before Installation: Full refund if cancelled before installation begins (subject to processing fees)
• After Installation Started: Partial refund based on work completed (subject to terms in service agreement)
• After Completion: No cancellation allowed after installation is complete

2. Refund Policy

Eligibility for Refund:

• Order cancelled before installation begins
• Installation not feasible due to site conditions (after site survey)
• Service not delivered as per agreement
• Defective products (covered under warranty)

Refund Process:

• Refund requests must be submitted in writing to info@beamenergy.co.in
• Refunds will be processed within 7-14 business days
• Refunds will be issued to the original payment method
• Payment gateway processing fees may be deducted from refunds

3. Non-Refundable Items

• Site survey fees (if applicable)
• Custom design work already completed
• Products already installed and commissioned
• Services already rendered

4. Payment Gateway Refunds

For payments made through payment gateways (Razorpay, CCAvenue):

• Refunds will be processed through the same payment gateway
• Gateway processing fees (if any) will be deducted
• Refund timeline depends on the payment gateway (typically 5-10 business days)

5. Warranty Claims

For defective products covered under warranty:

• We will repair or replace the defective product
• If repair/replacement is not possible, a refund will be provided
• Warranty claims must be made within the warranty period

6. Contact for Refunds

7. Dispute Resolution

If you are not satisfied with our refund decision, please contact us to discuss your concerns. We are committed to resolving all disputes fairly and promptly.