Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains how Beam Energy handles booking cancellations, refund requests, payment reversals, and related review process. It applies to website bookings, quotation-based bookings, survey-linked project confirmations, and other payment-related project activities.

2. Booking Amount Purpose

The booking amount is collected to confirm the customer's project interest and to begin the internal process such as project review, survey coordination, quotation confirmation, document handling, and execution planning. Payment of the booking amount means the customer has chosen to proceed with the project process, subject to applicable company terms.

3. Cancellation Request by Customer

If a customer wishes to cancel a booking or project process, the cancellation request must be made through proper communication with Beam Energy. A cancellation request will be reviewed only after checking the current project stage, payment status, work completed, and internal resources already used for that project.

4. Cancellation Before Process Start

If a cancellation request is received before any meaningful project work has started, the company may review the case for refund as per applicable policy. This generally refers to situations where no major internal activity such as document review, technical planning, survey movement, or process scheduling has been carried out.

5. Cancellation After Process Start

If the customer requests cancellation after project-related work has already started, the refund request will be reviewed according to the work completed and effort already invested by the company. In such cases, the booking amount may become partially refundable or non-refundable depending on the actual stage of the process.

6. Processing Work and Internal Effort

Project processing may include quotation review, customer follow-up, site survey planning, technical discussion, document verification, subsidy guidance, loan support coordination, internal scheduling, and project preparation. Once such work has started, Beam Energy may apply deduction or restrict refund based on the company's actual effort and process cost.

7. Survey, Planning, and Coordination Stage

If a project has already entered survey stage, technical review stage, planning stage, or scheduling stage, cancellation may not qualify for full refund. Site visit effort, internal coordination cost, time investment, and project handling already done by the company may be considered during refund review.

8. Material Blocking or Procurement Stage

If project-specific material has been blocked, planned, procured, customized, or prepared for dispatch, refund may be limited or not applicable. Special product requirement, structure planning, or customer-specific procurement creates commercial commitment, and such cases may lead to deduction as per actual stage.

9. Company-side Cancellation

In some cases, Beam Energy may cancel or discontinue a booking due to technical infeasibility, unsafe site condition, invalid documentation, customer non-cooperation, location limitation, or other valid operational reasons. In such situations, the company will review the case fairly and decide the applicable refund after considering the work already completed and cost already incurred.

10. Non-refundable / Partially Refundable Situations

A booking amount or part of the payment may become non-refundable or partially refundable where the company has already started meaningful project work. This may include document processing, technical review, survey coordination, planning effort, reserved scheduling, custom requirement handling, or any committed operational step already taken by Beam Energy.

11. Customer Responsibility Before Payment

Customers are advised to review the quotation, project details, selected capacity, payment terms, subsidy expectation, and site readiness before making any booking payment. Payment made after confirming project interest will be treated as acceptance of the applicable cancellation and refund policy.

12. Refund Method and Timeline

Where a refund is approved, it will be processed through the original payment mode, bank transfer, or any other company-approved refund method. Actual refund timing may vary depending on the payment channel, bank process, payment gateway settlement, and internal approval process.

13. Refund Approval and Final Review

All refund requests are subject to internal verification and final review by Beam Energy. Submission of a refund request does not mean automatic refund approval, and the final refund outcome will depend on project stage, work completed, documents handled, and company policy applicable to that case.

14. Payment Disputes and Policy Updates

For any refund, cancellation, or payment-related issue, customers are expected to contact Beam Energy first for proper support and resolution. Beam Energy reserves the right to review, update, or revise this Refund & Cancellation Policy from time to time as required by business process, legal need, or website payment system changes.