Privacy Policy

1. Introduction

Beam Energy values the privacy of every website visitor, customer, and enquiry user. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, request a survey, generate a quotation, submit documents, or make a booking.

2. Information We Collect

We may collect personal details such as your name, mobile number, email address, city, address, site location, and other information submitted through forms on our website. We may also collect quotation inputs, survey request details, booking details, and uploaded documents where required.

3. How We Collect Information

Your information is collected when you fill out website forms, use the quotation tool, request a free survey, contact our team, submit booking details, upload documents, or communicate with us through phone, WhatsApp, email, or other official channels. Some technical website data may also be collected automatically through basic system tools.

4. Purpose of Collecting Information

We collect your information to provide quotations, arrange site surveys, respond to enquiries, process bookings, verify documents, coordinate installation, assist with subsidy or finance-related steps, and provide customer support. Your information helps us serve you better and manage your project more efficiently.

5. Customer Communication Consent

By submitting your details on the Beam Energy website, you agree that our team may contact you through phone call, WhatsApp, SMS, or email for quotation, survey scheduling, booking follow-up, project updates, and support-related communication. This consent helps us continue the required customer process.

6. Use of Quotation and Survey Information

Information entered in the quotation tool or survey form is used to understand your project requirement, estimate system type, and plan the next process stage. This information may also be used internally for project review, follow-up, service improvement, and customer coordination.

7. Document and Sensitive Information

If you upload or share documents such as identity proof, electricity bill, address proof, property-related documents, or finance-related documents, such information will be used only for project processing, booking verification, subsidy support, finance coordination, and related official requirements. We do not collect such documents unless needed for a valid business purpose.

8. Sharing of Information

Beam Energy may share limited customer information with trusted third parties only when required for business operations, such as installation coordination, finance support, payment processing, subsidy-related process handling, logistics, software systems, or official authority-related work. Information is shared only on a required basis and not for unnecessary public use.

9. Payment Information

Online payment transactions may be processed through a secure third-party payment gateway such as Razorpay or any other approved provider. Beam Energy does not store your full card or sensitive banking credentials on its own website systems unless specifically required through a secure and approved payment process.

10. Data Storage and Retention

Customer data, quotations, project records, communication details, document references, and service history may be stored for operational, legal, financial, support, or future service needs. We may retain records for as long as reasonably required for project handling, compliance, business documentation, or customer support purposes.

11. Data Security

Beam Energy takes reasonable steps to protect your information through controlled access, internal handling practices, and basic digital security measures. However, no internet-based system can guarantee complete security at all times, and users should also share data carefully through official company channels only.

12. Cookies and Website Analytics

Our website may use basic cookies, performance tools, or analytics systems to understand website traffic, user activity, and overall website performance. This helps us improve user experience, page quality, functionality, and service flow on the website.

13. User Rights and Information Updates

If any personal information submitted by you is incorrect, incomplete, or outdated, you may contact Beam Energy and request correction or update, subject to identity verification and business process requirements. In some cases, data may still need to be retained where legally or operationally necessary.

14. Policy Updates and Contact

Beam Energy may update or revise this Privacy Policy from time to time as business needs, website features, or legal requirements change. The latest version published on the website will be treated as the active Privacy Policy, and users are encouraged to review it whenever needed.